Careers

Location: Yarraville, VIC HQ (Optional 1 day from home after training completed)
Type: Full-time

Salary range: $80k - $90k plus super

Help shape better products, better processes, and better customer outcomes.

At The Babybee Group, we’re on a mission to make parent life better – less stressful, more stylish, more fun. We're a proudly Australian-owned D2C company designing prams and baby gear parents genuinely love.

We’re looking for a curious, commercially minded, hands-on problem solver to become our go-to product and warranty specialist. This is a unique customer service role for someone who’s not content sitting behind a screen all day sending templated replies – you’ll be up close and personal with our products, digging into the ‘why’ behind issues, and helping us reduce unnecessary warranty costs and improve product quality long-term.

You’ll sit within our customer experience team, but your impact will ripple through the whole business – from engineering and product, to operations and suppliers.

What your days will look like

• 60% of your time will be spent responding to customer warranty claims via email (occasionally you’ll need to pick up the phone). Around half are known issues and easy to resolve – the other half require you to grab a pram, troubleshoot physically, and work out what’s gone wrong.

• You’ll go back and forth with the customer in as few messages as possible, extracting exactly what’s needed (images, video, details), while keeping them calm, confident and supported.

• You’ll use initiative and logic to investigate faults that have no process yet, then balance customer experience with commercial decisions to determine the most appropriate resolution.

• You’ll build a growing internal library of issue types, fixes, and troubleshooting guides so other team members can act with confidence.

• You’ll work closely with our Product and manufacturing teams to identify trends, spot recurring issues, and contribute to product improvement and supplier feedback loops.

• Occasionally, you’ll roll up your sleeves in the warehouse – inspecting product batches, unboxing units, and physically fixing issues as needed.

• You’ll constantly look for ways to improve the way we do things: creating better systems, documentation, and reducing avoidable support requests.

Who this role is (and isn’t) for

This isn’t a role for someone looking to be told what to do or who needs constant affirmation. You’ll be working independently, often with incomplete information, and need to take ownership of complex tasks.

This is a role for someone who:

• Has 2+ years in a customer service, operations or technical support role (bonus if you’ve worked with physical products)

• Enjoys rolling up their sleeves and solving problems through hands-on investigation

• Can read between the lines and diffuse tense customer situations with empathy and clarity – without over-promising or jumping to easy (expensive) solutions

• Thinks critically and commercially – you're always weighing up risk, cost, and customer satisfaction

• Has moderate Excel or spreadsheet skills, and can build simple processes to improve team performance

• Has strong initiative, thrives on autonomy, and proactively finds better ways of working

• Is driven, strategic and sees process gaps as opportunities, not roadblocks

• Feels excited to work in a values-driven company making a difference in the lives of new parents

• Is willing to get physical – inspecting, troubleshooting and sometimes fixing prams in person when needed

Why you’ll love it here

• Work for a female founder, genuinely values-led business where your ideas will be heard and your impact will be real

• A chance to help improve not just how we support our customers, but the actual products we sell

• Working from our Yarraville HQ you’ll enjoy never ending coffee, Tim Tams, and love from our office labradoodle

• Generous staff discounts and product perks

• Supportive team of high performers who work hard, laugh hard, and deeply care

• A development pathway into senior customer experience or product roles as the business grows

Sound like the perfect fit? We’d love to hear from you. Apply now with your Resume and a short note on why this opportunity caught your eye.

To apply, please send us:

·         Your resume outlining your experience and skills

• A short cover letter or get creative and send through a short video intro of yourself and why this role excites you

• Include an example of a time you solved a tricky customer or product issue.

Please submit your application via email to brad@babybeeonline.com

We’re reviewing applications as they come in, so don’t wait to apply. We can’t wait to meet you!

Role Overview

Are you a creative content creator who lives and breathes social? We're on the hunt for a confident, camera-ready storyteller to help bring our brands to life across Instagram, TikTok, and beyond. In this hands-on role, you’ll create fun, engaging content, support influencer and creator partnerships, and help manage the day-to-day of our social platforms.

If you're organised, obsessed with trends, and love seeing your work make an impact - this one's for you.

About Us

At Babybee we design award-winning prams and baby gear for Australian families. We're a passionate team that cares deeply about delivering innovative products and best-in-class customer experiences, and having fun while we do it.

The Details

Full-time role.

$70–$80k incl. super, based on experience.

Based in our Yarraville office (1 day a week at home), with occasional off-site content shoots.

While this is a full-time role, we’re open to considering reduced hours (eg: reduced days or working around school hours) on a pro-rata basis for the right candidate.

Key responsibilities:

Content Creation & Production

• Shoot, edit and publish short-form video content for our organic social platforms Instagram, TikTok and YouTube shorts

• Stay up to date with trends and viral moments, identifying reactive opportunities that make sense for the brand

• Appearing on and talking to camera and creating brand-owned educational and UGC-style content

Influencer and Creator Partnerships

• Support day-to-day management of influencers, ambassadors, and UGC creators, including outreach, follow-ups, and communication.

• Coordinate content timelines, contracts, briefs and product send-outs to ensure everything stays on track.

• Keep records up to date, follow up with creators to meet deadlines, and ensure all content is clearly labelled, filed, and catalogued for easy access by our creative and paid media teams.

• Review and approve influencer and UGC content (e.g. for correct product usage, brand tone etc) and to ensure briefs have been hit.

Other Social Media Management

• Respond to DMs and comments where appropriate and escalate issues to the Customer Service team as needed.

• Social media engagement; commenting on influencer, UGC and other brand content, re-sharing of content featuring our brands, supporting community building through UGC and customer features.

• Track and report on performance and engagement, using data to continuously refine approach and improve results.

About You

• 2–4 years’ experience in social media, content creation or influencer coordination, ideally in a fast-paced brand or agency environment.

• Confident on camera and comfortable creating engaging, on-brand content for Instagram and TikTok.

• Obsessed with social — you know what’s trending, what works, and what makes a great reel or TikTok.

• A confident communicator who can build strong, collaborative relationships with influencers, creators, and team members across marketing and the wider business.

• Highly organised with strong attention to detail and the ability to juggle multiple tasks and timelines.

• Experience with parenting or baby products (personally or professionally) is a big plus.

Applications close soon - apply here: https://tfmg1fqfaoc.typeform.com/to/svheaogq

Join the Babybee Expo Crew!

We're looking for enthusiastic locals to join the Babybee team at upcoming expos around Ausralia!

You'll be the friendly face welcoming visitors, handing out flyers, and showcasing our range of prams—helping parents-to-be find the perfect fit.

No experience necessary!

If you love chatting with people, have a positive vibe, and want to earn some extra cash, we'd love to hear from you!

Apply here

This isn’t your typical sales role – we're on the hunt for Babybee advocates to become the first point of call for our customers at in our Yarraville showroom and at expos nation-wide.

If you're on the search for a rewarding and fun role in a tight knit team we want to hear from you! As part of our sales team, you'll be the first point of contact for our brand assisting our customers (predominantly first time expecting parents) through every step of their buying journey. Our sales team prides themselves on being super helpful, compassionate, baby product experts who make purchasing baby products a breeze for our customers.

These roles are based in Melbourne but may include travel to interstate PBC expos for one weekend every month and weekend availability is a must.

Who Are We?

Say hello to Babybee– creators of Australia’s favourtite prams. Founded by a proud mum of two, we are locally owned and operated and we get parent life! We help #MakeParentLifeBetter, more stylish, more fun with baby products that are a breeze to use and very nice to look at (if we do say so ourselves). It’s an exciting time to join the growing team!

Your Mission at Babybee

Showcase Expertise: You'll be the friendly face our customers encounter during their buying journey. Get ready to provide them with hands-on product demos, guidance, and all-around delightful assistance throughout their shopping journey.

Team Triumph: As part of our dream team, you'll collaborate to reach and surpass KPIs and sales targets.

It’s More Than Sales: It's not just about making sales – it's about forging connections with parents to be. Provide top-tier customer support that leaves a lasting impression, turning happy buyers into lifelong brand advocates. We’re all about education and no pushy sales.

About You

You're a born people person: customer interactions are where you shine, and you're the master of customer satisfaction.

Your dedication and eagerness to learn are second to none.

No pushy sales tactics here! You know how to listen to customers’ needs and sell by aligning them with the products that will make their life easier.

Experience

Sales experience is advantageous but not essential.

Knowledge of prams and baby products either in a professional or real life parenting setting is a must.

The Nitty-Gritty

Weekend availability and a willingness to travel for a couple of days each month is a must (all required accommodation travel costs will be covered of course).

This role is open to be part time or casual with the option to look at increasing hours in the future.

Compensation and job specifics are all up for discussion for the right candidate.

Sound like your dream job? Apply here: https://www.seek.com.au/job/75646160?ref=cm-ui