Careers

JOIN THE FAMILY

Let’s make a difference

When you work for The Babybee Group, you’ll be working with purpose. Working with the goal of making parents’ lives better. Working to drive positive change within the baby industry and to make a genuine difference in the lives of new parents and little ones as far as we can reach.

We’re hiring

Looking for an exciting career change?

If you love the idea of working in a collaborative, passionate, high-achieving team who value culture and creativity and refuse drawn-out decisions and corporate red tape then you’ve come to the right place!

Customer service manager – product specialist
Location: Hybrid – Yarraville, VIC office + Work from Home
Type: Full-time
About the role
We’re on the hunt for a product-obsessed customer service professional to join our tight-knit team at Babybee.
As our Customer service manager – product specialist, you’ll take ownership of complex product queries, deep-dive into warranty and fault issues, and support our broader customer service team with the insights and tools they need to deliver fast, accurate support.
You’ll join a supportive and high-performing team, working alongside two other experienced CS managers to ensure our customers feel heard, supported, and wowed at every stage of their journey.
Our values at Babybee
We’re a small but mighty team driven by purpose and empathy. We hold ourselves to a high standard, not just in what we deliver, but how we show up for each other and our customers.
At Babybee, we:
- Know what’s going on – we stay informed and proactive
- Get shit done – we’re efficient, resourceful, and results-driven
- Own it – we take responsibility for our actions and decisions
- Listen to our parents – we use feedback to keep improving
- Have a start-up mindset – we embrace adaptability and innovation
- Care – we support each other and our customers with empathy
If those values align with how you work, you’ll feel right at home.
What you'll be doing
- Acting as the go-to expert for complex post-sale issues, including faults, part replacements, and technical escalations
- Investigating and resolving tricky customer cases with speed, accuracy, and empathy
- Creating and maintaining clear, helpful internal documentation, macros, and processes
- Analysing trends in product faults and feeding insights back to our Product team to support product improvements
- Supporting the CS team with accurate technical advice and guidance
- Keeping internal resources and training materials up-to-date
- Helping to drive reduction in warranty claims, returns, and avoidable contact
- Providing product training and guidance to new and existing CS staff
About you
You’re practical, technical-minded, and deeply curious about how things work. Whether it’s spotting the root cause of a pram fault or building a better process to help the team troubleshoot faster, you love solving problems.
You balance a detail-driven mindset with a caring, solutions-focused approach to customers.
We’re looking for someone who is:
- Confident working through product faults and warranty claims
- Experienced in customer service, with a minimum 2 years in a senior or technical support role
- A great communicator - clear, concise, and empathetic
- Collaborative, with a team-first mindset
- Process-driven with strong documentation and system skills
- Proactive and resourceful - you find and fix problems before they escalate
- Genuinely excited to support new parents and families through one of life’s biggest transitions
Why you’ll love working at Babybee
- A growing Australian-owned business with strong values and a loyal customer base
- Hybrid work options from our Yarraville HQ and home
- Generous staff discounts and paid parental leave
- Supportive, tight-knit team environment
- Free parking, snacks, and regular team lunches
- A chance to make a genuine difference in the lives of Australian families
How to apply
If this role sounds like a great fit and you’re excited to join the Babybee team, we’d love to hear from you!
To apply, please send us:
- Your resume outlining your experience and skills
- A short cover letter (no more than one page) that tells us:
  - Why this role excites you
  - How your experience aligns with what we’re looking for
  - One example of a time you solved a tricky customer or product issue
Please submit your application via email to brad@babybeeonline.com
We’re reviewing applications as they come in, so don’t wait to apply.
We can’t wait to meet you!
Join the Babybee Expo Crew!
We're looking for enthusiastic locals to join the Babybee team at upcoming expos around Ausralia!
You'll be the friendly face welcoming visitors, handing out flyers, and showcasing our range of prams—helping parents-to-be find the perfect fit.
No experience necessary!
If you love chatting with people, have a positive vibe, and want to earn some extra cash, we'd love to hear from you!
Apply here
This isn’t your typical sales role – we're on the hunt for Babybee advocates to become the first point of call for our customers at in our Yarraville showroom and at expos nation-wide.
If you're on the search for a rewarding and fun role in a tight knit team we want to hear from you! As part of our sales team, you'll be the first point of contact for our brand assisting our customers (predominantly first time expecting parents) through every step of their buying journey. Our sales team prides themselves on being super helpful, compassionate, baby product experts who make purchasing baby products a breeze for our customers.
These roles are based in Melbourne but may include travel to interstate PBC expos for one weekend every month and weekend availability is a must.
Who Are We?
Say hello to Babybee– creators of Australia’s favourtite prams. Founded by a proud mum of two, we are locally owned and operated and we get parent life! We help #MakeParentLifeBetter, more stylish, more fun with baby products that are a breeze to use and very nice to look at (if we do say so ourselves). It’s an exciting time to join the growing team!
Your Mission at Babybee
Showcase Expertise: You'll be the friendly face our customers encounter during their buying journey. Get ready to provide them with hands-on product demos, guidance, and all-around delightful assistance throughout their shopping journey.
Team Triumph: As part of our dream team, you'll collaborate to reach and surpass KPIs and sales targets.
It’s More Than Sales: It's not just about making sales – it's about forging connections with parents to be. Provide top-tier customer support that leaves a lasting impression, turning happy buyers into lifelong brand advocates. We’re all about education and no pushy sales.
About You
You're a born people person: customer interactions are where you shine, and you're the master of customer satisfaction.
Your dedication and eagerness to learn are second to none.
No pushy sales tactics here! You know how to listen to customers’ needs and sell by aligning them with the products that will make their life easier.
Experience
Sales experience is advantageous but not essential.
Knowledge of prams and baby products either in a professional or real life parenting setting is a must.
The Nitty-Gritty
Weekend availability and a willingness to travel for a couple of days each month is a must (all required accommodation travel costs will be covered of course).
This role is open to be part time or casual with the option to look at increasing hours in the future.
Compensation and job specifics are all up for discussion for the right candidate.
Sound like your dream job? Apply here: https://www.seek.com.au/job/75646160?ref=cm-ui

We don’t just pay lip service to culture.

Our Senior Leadership Team actively leads the way in maintaining and evolving our culture as we grow, ensuring our culture remains aligned to our purpose, values, strategy and team.
We were lucky enough to be part of the pilot group and work with the amazing team at ByMany in launching their digital culture service; Culture Moves.

Get a sense for how it works below.

Why our team love coming to work

Mel

SENIOR DESIGNER & CONTENT CREATOR
I love that I’m involved in multiple areas of the business and not siloed in my role.
I’m regularly involved in product development discussions but also love that the broader team are open to suggestions, solutions or ideas from any part of the business.
From a variety perspective it keeps it interesting hearing and learning about aspects of the business that I’d previously had no insight into.
Eddie

QUALITY MANAGER
It’s refreshing to work for a company that genuinely cares about quality improvement and put safety and product improvement above cost reduction.
I really enjoy the collaborative team atmosphere in the office.
When new team members start we always do a number of exercises to understand each other’s personality types in the workplace, how we like to work, communicate and learn best and I think this really sets us up for success as a collaborative team.
Maddie

CMO
I love how nimble we are; everyone pitching in to make a last-minute idea happen and then celebrating the success as a team.
I love how decisions can be made while talking to the CEO at the coffee machine. I love that the business values a “test and learn” approach to everything.
I genuinely get satisfaction on a daily basis seeing the results of my efforts making an impact.
SHANNON

HEAD OF CUSTOMER SERVICE
As a Mum, I love knowing that the work we do is giving back to new parents. Anything we can do to make their lives easier during this incredible/fragile/difficult/magical time is rewarding to me.
Our team value of “we listen to our parents” really resonates wit me and I really enjoy how seriously we all take this in all aspects of the business.
I also love working for a female founder-led business!